Effective Date: September 17, 2026

Cleanahome LLC (“Cleanahome,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how Cleanahome may collect, use, share, and protect information when you visit our website, contact us, request a quote, schedule services, communicate with us, or receive services from us.

We aim to collect and use information only as reasonably necessary to operate our business, provide services, communicate with clients, and fulfill our legal and business obligations.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with Cleanahome, we may collect information such as:

Name
Phone number
Email address
Property or service address
Access instructions or other information reasonably necessary to provide services
Property information relevant to providing a quote or service
Service preferences and appointment details
Payment and billing information
Information you provide when contacting us
Communications between you and Cleanahome

We only request information that is reasonably necessary for the purposes described in this Privacy Policy or for legitimate business purposes.

2. HOW WE USE INFORMATION

Cleanahome may use information we collect to:

Respond to questions and inquiries
Provide quotes and estimates
Schedule and manage appointments
Provide cleaning services
Send appointment confirmations, reminders, and service updates
Process payments
Provide invoices and receipts
Respond to service concerns or requests
Provide customer service
Improve our services and website
Maintain business and service records
Help maintain safety and security
Comply with applicable laws and legal requirements

3. SERVICE-RELATED COMMUNICATIONS

If you provide your phone number or email address, Cleanahome may contact you regarding services you have requested or received.

Service-related communications may include:

Quotes and estimates
Appointment confirmations
Appointment reminders
Scheduling and rescheduling
Arrival or service updates
Questions regarding your service
Invoices and payment information
Follow-up regarding services
Other communications reasonably necessary to provide or manage services

You may request to stop certain service-related communications. However, doing so may affect Cleanahome’s ability to provide timely information or manage your appointments and services.

4. PROMOTIONAL COMMUNICATIONS

If you choose to provide consent where consent is required by applicable law, Cleanahome may send promotional communications, including information about:

Promotions and special offers
Discounts
Seasonal offers
New or existing services
Other marketing communications

Promotional communications are optional and are not required to request a quote, book services, or receive cleaning services.

You may withdraw your consent or opt out of promotional communications at any time by using an available unsubscribe or opt-out method or by contacting Cleanahome at:

Phone: 713-992-2580
Email: contact@mycleanahome.com

Withdrawing promotional consent does not affect necessary service-related communications.

5. PAYMENT INFORMATION

Payments may be processed through third-party payment providers, such as Stripe.

Cleanahome does not intentionally store full credit or debit card numbers when payments are processed through a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Cleanahome may retain limited payment-related information, such as transaction details, payment status, invoices, or other information reasonably necessary for accounting, recordkeeping, customer service, or business purposes.

6. INFORMATION SHARING

Cleanahome does not sell your personal information.

We may share information when reasonably necessary to operate our business, provide services, process payments, communicate with clients, or comply with legal requirements.

Depending on the services and technology used by Cleanahome, information may be shared with or processed by third-party service providers, including:

Payment processors such as Stripe
Scheduling or service-management providers such as ZenMaid
Website and technology providers
Communication providers
Professional service providers
Government authorities or other parties when required by law

Cleanahome intends to share information only for legitimate business purposes, to provide requested services, or as otherwise permitted or required by applicable law.

7. WEBSITE INFORMATION

When you visit our website, certain information may be collected automatically by the website or by third-party services connected to the website.

This information may include:

IP address
Browser type
Device information
Pages visited
Date and time of visits
General website usage information

This information may be used to operate, maintain, secure, and improve the website and its functionality.

The specific information collected may depend on the tools and services connected to our website.

8. COOKIES AND SIMILAR TECHNOLOGIES

Cleanahome’s website or third-party services used with the website may use cookies or similar technologies for purposes such as:

Website functionality
Preferences
Usage and performance
Website security
Improving the website experience

The use of cookies and similar technologies may depend on the tools and services connected to the website.

You may be able to control certain cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. THIRD-PARTY SERVICES AND LINKS

Our website or communications may contain links to third-party websites, services, social media platforms, payment providers, scheduling systems, or other third-party services.

Cleanahome does not control the privacy practices of third parties and is not responsible for their privacy policies or practices.

We encourage you to review the privacy policies and terms of third-party services before providing them with personal information.

10. PROTECTION OF INFORMATION

Cleanahome takes reasonable steps to protect personal information from unauthorized access, misuse, loss, or unauthorized disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. INFORMATION RETENTION

Cleanahome may retain personal information for as long as reasonably necessary for purposes such as:

Providing and managing services
Maintaining business and transaction records
Communicating with clients
Resolving disputes or service concerns
Complying with legal or accounting obligations
Protecting legitimate business interests

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

12. CHILDREN’S PRIVACY

Cleanahome’s website and services are not directed toward children.

Cleanahome does not knowingly collect personal information from children under 13 through the website for purposes of providing services.

If you believe that a child has provided personal information to Cleanahome through the website, please contact us so that we can review the situation and take appropriate action.

13. PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

Requesting information about personal information we collect
Requesting correction of inaccurate information
Requesting deletion of personal information
Asking questions about how personal information is collected or used

Certain rights may be subject to applicable legal exceptions, business-record requirements, or other limitations permitted by law.

To ask a privacy-related question or make a privacy request, contact Cleanahome using the information below.

14. CHANGES TO THIS PRIVACY POLICY

Cleanahome may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

When changes are made, the updated Effective Date will be shown at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

15. CONTACT US

If you have questions about this Privacy Policy or how Cleanahome handles personal information, you may contact us:

Cleanahome LLC
Houston, Texas
Phone: 713-992-2580
Email: contact@mycleanahome.com
Website: www.mycleanahome.com